Today’s business environment is one of constant change. Successful companies are those that respond quickly and effectively to changing market conditions such as competition, legislation and increasing customer expectations, which at the same time, dealing with economic and organisational pressures. To keep pace, managers must be vigilant, always seeking improvements that will ensure that they are getting the best from themselves, their staff and their organisations.
However subjecting familiar processes or structures to objective examination and radical re-organisation requires confidence and imagination. Often, there are difficult decisions to be made, and always, the process takes time, a commodity that can rarely be spared from day-to-day work.